Returns & Exchanges

At Innovist, we stand by the efficacy of our science-backed formulations and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, our straightforward return policy ensures a seamless resolution within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your Innovist account and navigate to 'My Orders' to select the item you wish to return, or contact our support team with your order ID.

• 2.
  Quality Assessment

  Upload clear photos or a short video of the product and packaging to help our team verify the condition of the items for approval.

• 3.
  Secure Packaging

  Once approved, place the product in its original packaging ensuring all seals and labels are intact to prevent damage during the return transit.

• 4.
  Refund Processing

  After our warehouse receives and inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.