Frequently Asked Questions

Everything you need to know about your beauty journey with Innovist.

Are Innovist products suitable for sensitive skin?

Yes, our products are formulated with clean, science-backed ingredients and undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.

What is your return and refund policy?

We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging.

Are your products cruelty-free and vegan?

Absolutely. Innovist is committed to ethical beauty; all our products are 100% cruelty-free and do not contain any animal-derived ingredients.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for the rest of the country, depending on your location.